Bring the patient experience back to life.
Patients’ expectations are always changing in the healthcare industry, therefore it is critical for providers to build stronger relationships, optimize workflows, and improve communication. Make use of our specialist expertise and customized solutions to provide patient experiences that foster relationships and promote improved health results.
promoting patient-centered healthcare
Being a partner with a healthcare IT provider will make AIFT proud. Through our strategic collaboration, we will not only serve the company’s CX and digital engagement needs, but we will also be able to use its world-class technology and experience to the advantage of our clients.
Highly motivated group
Our company’s core is comprised of a remarkable group of seasoned, dedicated CX specialists. With a plethora of industry expertise and compassionate communication abilities, our staff makes sure that every patient encounter is memorable and productive.
Enhancement Capabilities of Digital
With a deep understanding of evolving patient expectations, we help brands integrate cutting-edge technology into their operations to create a cohesive and dynamic customer journey, streamline processes and enhance patient engagement.
Industry knowledge
Through the integration of our creative approaches and in-depth understanding of the healthcare industry, we provide healthcare businesses with a competitive advantage in providing unmatched patient experiences.
Adherence to regulations
We collaborate closely with healthcare brands, focusing on upholding the strictest security and confidentiality standards, to guarantee that each patient interaction complies with HIPAA and other sector-specific regulations.
An adequate amount of remedies
Our steadfast dedication is focused on revolutionizing the way wellness and health brands interact with their clientele. Our wide range of healthcare outsourcing services revitalizes patient relationships, builds trust, and aids in propelling healthcare companies to new heights of achievement.
PATIENT EXPERIENCE; PATIENT SUPPORT
Our top priority is your patients.
Patients now expect to healthcare brands to use compassionate communication to assist them navigate the complexity of the healthcare system. Our knowledgeable and devoted customer care representatives work hard to make sure every encounter with a patient is comforting and enjoyable. Our agents are qualified to respond swiftly and efficiently to patient questions, concerns, and technical issues via a variety of channels, whether they are assisting with insurance complexities, collecting your pre-default customer accounts, or explaining billing procedures.
✅Email, chat, social media and voice channel support
✅Omnichannel CX
✅Member/Provider management
✅Work Anywhere capabilities
✅Knowledge base development, management and maintenance
✅Claims management
CX Evaluations
Interpreting patient observations
Providing outstanding experiences requires a thorough understanding of the preferences and needs of the patient. With its view into the core of patient interactions, our CX Analytics Solution delivers valuable insights that propel your brand ahead. We analyze patient input, preferences, and habits using cutting-edge data analytics techniques to find patterns and pinpoint pain points so you can make well-informed business decisions that your patients will support.
✅Customer journey mapping
✅Anticipatory CX
✅Innovation and Business Intelligence (BI) support
✅Digital strategy design and implementation
✅360° patient view
✅Loyalty and retention insights
SERVICES ADVISORY
A forecast for advancement
Strategic direction is essential as the healthcare environment changes. Using a Lean Six Sigma methodology, our process consultants find opportunities for efficiency, cost reduction, and improvement by gaining a thorough grasp of the complexity of the industry. Our team can assist with streamlining operations and enhancing the patient experience, from planning out the patient path to documenting and refining processes and managing change.
✅Digital consulting
✅Business and process transformation
✅Workforce management
✅Strategy and roadmap consulting
✅Patient journey mapping
