Professional Call Center Services
At AIFT, we are dedicated to providing top-notch call center services to meet the diverse needs of our clients. With our team of experienced and knowledgeable professionals, we deliver efficient and personalized solutions to enhance your customer’s experience.
SOLUTION AND SERVICES
Whole-life service innovation, Strategy, and Design
To provide the greatest possible client experiences, we develop digital solutions. Re-engineering or updating CX systems is part of this to offer contextual, personalized, seamless, and consistent experiences across digital and human channels. We use the most recent advancements in CX technology, including cloud, mobile, AI, automation, IoT, analytics, and more, to develop, test, and implement solutions that achieve this goal.
Grow your career at the environment of progress
The Philippines
Remaining an unchallenged leader in customer service outsourcing, the Philippines isone of the largest English-speaking countries in the world, having a 95% literacy rate
Due to the region’s expanding university educated population, affordable labor costs, and reliable communications infrastructure AIFT International fast telecom clients have had great success there since in 2019. To support customer experience and digital IT outsourcing for some of the biggest companies in the world, AIFT International fast telecom now has 2 strategically placed facilities around metro Manila.
we are always looking for talented individuals to join our family.
CUSTOMER CARE
Build deep relationships with your clients. We provide sympathetic, tailored, and reliable help at every stage of the client experience through a variety of integrated support channels, such as:
🟩VOICE
🟩EMAIL & TEXT
🟩CHAT
🟩SOCIAL MEDIA
🟩WEB
🟩VIDEO
Technical Assistance Contracting
Customers want timely service and answers when things don’t work. Our goal is to “humanize” technical support interactions and provide our agents with deep product and service expertise of our clients. We are able to assist with:
🟩enhancing self-serve capabilities
🟩Resolving intricate problems
🟩Tier 1, 2 and 3 support
🟩Premium and concierge support
🟩Product or platform support
Customer Acquisition
🟩Programs for welcome and win-back
🟩Onboarding of customers
🟩Cross-sell opportunities
🟩Loyalty and retention programs
🟩Up-sell opportunities
Change how customers interact with you
Make every interaction with customers a chance to grow your brand. Our staff members are very sympathetic and highly engaged, which results in memorable experiences and increased client satisfaction.
Realize cost and operational efficiencies
Get access to our in-depth knowledge of processes and domains to boost channel orchestration and the customer journey throughout all interactions.
Create the conditions for growth
Leverage our digital skills and talented personnel to grow your customer experience (CX). Proximity and alignment are guaranteed by our extensive language capabilities and worldwide delivery facilities.